FAQs

The hardness of our water is 8.24 grains. Calcium and manganese or other soluble materials cause the hardness in the water. As a comparison, the hardness measurement of naturally occurring calcium carbonate is 140 parts per million or 8.24 grains.

Pueblo del Sol Water Company treats your water using disinfectant to remove or reduce harmful contaminants that might come from the source water.

Pueblo del Sol Water Company uses chlorine as a disinfectant, to keep your drinking water clean and safe.

Pueblo del Sol Water Company does not add fluoride to our water. The amount of fluoride that occurs naturally in our drinking water is .20 part per million. Please consult your dental hygienist to ensure that this is an adequate amount of fluoride to benefit you.

Please inform our local office of your absences. We may ask for a phone number should we need to contact you in an emergency. At that time you could request one of the following:
 
  1. You may choose to disconnect service: We will then perform a final meter reading to determine your final bill. Upon your return you will need to re-establish service and will incur the service establishment fee.
  2. You may choose to leave your water on. (Acquiring charges for consumption.)
  3. You may choose to pay your bill in advance.
  4. You may choose to turn your water off on your side of the meter. Acquiring minimum charges.

Payments should be mailed to:


Pueblo Del Sol Water Company
P.O. Box 842402
Los Angeles, CA 90084-2402

1) By mail, using the back of your Payment Coupon. Don’t forget to check the
box on the front of the Payment Coupon indicating address change.

2) Have an online account, sign into www.pdsh2o.com and update

3) By phone, calling our local office at (520) 458-3742

4) Stop by our local office at 4090 Canyon De Flores

We offer five convenient methods of payment:
1. Mail payment- To insure proper credit, please use the payment coupon.
2. Drop Box- A drop box is located at 4090 Canyon de Flores, Sierra Vista, AZ 85650. CASH will not be accepted in the drop box.
3. Website- At pdsh2o.com
4. 24-Hour automated payment by phone (888) 962-7482
5. Local office- 4090 Canyon del Flores, Sierra Vista, AZ 85650. Monday through Friday 8 am to 5 pm. Closed for lunch 12 pm – 1 pm.

We accept seven types of payment:
1. Check or money order made payable to Pueblo del Sol Water Company. Please include your account number
2. Cash can be made only in our local office. Please do not put cash in drop box.
3. Automatic payment from checking or savings only.
4. Recurring payment by credit card (visa or master card only) and by checking account. Customers can set this up by using their billing ID located at the top right corner of your
statement. You will need to set up your online account.
5. Website at pdsh2o.com
6. 24-hour automated payment system (888) 962-7482
7. Credit Card (Visa, Master Card and Discover) can be made at our local office 4090 Canyon del Flores in Sierra Vista.

Automatic Bank Debit Option:
1. Checking or Savings account. To sign-up for automatic debit, you will need to come by (4090 Canyon del Flores) our office. A voided check or saving deposit ticket will be
required. Access Surepay Form here.
2. Recurring payment by credit card (visa or master card) or checking account by setting up your online account.

Pueblo del Sol Water Company relies on groundwater pumped by four wells from the Sierra Vista Sub-Basin of the Upper San Pedro Basin. The Upper San Pedro Basin is an intermountain valley approximately 1,875 square miles in size bounded on the west by the Huachuca, Whetstone, and Rincon Mountains and on the east by the Mule, Dragoon, Little Dragoon, and Winchester Mountains. The basin extends approximately 58 miles from the international boundary with the Republic of Mexico on the south, to the Narrows, approximately 11 miles north of Benson.

On rare occasions, we have to estimate a meter reading. Some examples are, when a meter is covered (e.g. car, brush, limbs), problems with insectinfestation (bees), and other various issues. When these types of situations exist, your water use for billing purposes will be based on an estimate of your past water use. Any overestimate or underestimate (overpayment or underpayment) will be corrected automatically on your next bill. You can help us serve you better by keeping your meter free of obstructions and easy to reach.

Contact the Safe Water Professionals Today

For more information on water conservation or to join our Pueblo Del Sol Water Company community and work with water specialists who value the safety of your family and the sustainability of our environment, contact our friendly team today.

Skip to content